Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
When committing to a purchase, please choose carefully. Our company policy states we do not automatically give a FULL REFUND or REFUND OF DEPOSIT by: simply changing your mind, misunderstandings, difficulties with assembly, or if the product differs from your expectations.
Please note that images on the website and for illustration purposes only. Due to the nature of timber, woodgrain and colour will vary between each piece of furniture.
However, you can choose a refund or exchange if a product has a major problem. This is when the product:
- has a problem that would have stopped someone from buying the item if they had known about it;
- is significantly different from the sample or description; or
- doesn’t do what we said it would, or what you asked for and can’t be easily fixed;
- it is unsafe.
If the problem is not major, we will either repair or replace the product within a reasonable time, or provide you with a refund. Where the problem is not major, we can choose which remedy to provide you
Customers need to report faults and issues in writing as soon as possible. If problems are reported within this time frame then the company can negotiate with the customer in regards to the best solution.
The company also reserves the right to charge a service fee if repair or services are required if it isn't a major or minor problem. Please see the Delivery and Assembly policy for more information.
When an invoice has been generated, a transaction has taken place where you have committed and understood the conditions above. Please keep your receipt and invoice as proof of purchase.
Please also pay special attention to our warranty policy. All our brand new products will come with 12 months of structural warranty.
Please be advised that structural warranty does not apply to scratches, bumps, blemishes, fabric or and anything related to small damages.
Please report all damages as soon as possible and to keep your receipt and invoice as proof of purchase as we require this for warranty claims.
If items are covered within their warranty period and problems were indeed a manufacturing fault then the company shall bear all expenses. If an outcall is required then the company reserves the right to charge a service fee when there isn't a major or minor problem.