Direct Furniture products are covered by a 12-month structural warranty, unless otherwise stated, in accordance with Australian Consumer Law.

Please note: scratches, bumps, blemishes, fabric, or minor cosmetic damages are not covered.

Making a Claim:

• Report any faults, missing parts, or damage as soon as possible.
• Take clear photos or videos and keep your proof of purchase.
• We’ll work with you to find the best solution.

If a manufacturing fault is confirmed, all costs will be covered. A service fee may apply if no fault is found during inspection.

Order Processing & Dispatch:

• In-stock items are typically dispatched within 1-4 business days after payment is received.
• Made-to-order items may take 10-12 weeks, depending on the selected colour, size, or combination.
• Some products may be temporarily unavailable due to stock levels; in such cases, estimated delivery times will be provided.
• Once your order is ready, a member of our team will contact you to schedule a delivery date and timeframe.

Delivery Timeframes

• Average delivery for Perth Metro suburbs is 1-4 business days for in-stock items.
• For items not in stock, or made-to-order, delivery may take up to 10-12 weeks.
• Delivery to regional or remote areas may take longer; additional charges may apply.
• Our drivers will call 30-60 minutes prior to arrival to confirm the delivery window.
• While we aim to deliver on time, please note that estimated timeframes are a guide only and delays may occasionally occur.

Delivery Details & Customer Responsibilities

• Items are delivered to the room of your choice on the ground floor.
• Customers are responsible for ensuring that all furniture fits through doors, hallways, stairwells, and elevators. Please check measurements before ordering.
• We can deliver to a garage or other safe location if instructed.
• Delivery and pickup do not include assembly unless arranged beforehand.

Delivery Charges

• Delivery costs are calculated at checkout unless otherwise quoted. You can also refer to the table here.
• Perth Metro delivery starts from $95, based on distance. This currently includes a temporary $20 fuel levy, which will be reviewed and reduced when fuel prices decrease.
• Additional charges may apply for remote areas or special delivery requirements.

Scheduling & No-Show Policy

• Rescheduling is free if notified before the scheduled delivery day.
• If no one is home at the agreed delivery time and prior notice hasn’t been given, additional delivery fees may apply.

Self-Pickup

• Free pickup is available from our Welshpool, Midland, Joondalup or Port Kennedy warehouses.
• Pickup cutoff times are strictly 30 minutes before store closing.
• Customers must provide their own transportation materials (straps, rope, protective coverings).