Evan Manual Recliner Sofa
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Warranty Information
Direct Furniture products are covered by a 12-month structural warranty, unless otherwise stated, in accordance with Australian Consumer Law.
Please note: Scratches, bumps, blemishes, fabric or minor cosmetic damage are not covered under our standard structural warranty.
Making a Claim:
- Report any faults, missing parts or damage as soon as possible.
- Take clear photos or videos and keep your proof of purchase.
- We'll work with you to find the best solution.
If a manufacturing fault is confirmed, all costs will be covered. A service fee may apply if no fault is found during inspection.
Need to make a warranty claim? Please complete our Warranty Claim Form and our team will review your request.
Delivery & Assembly
Order Processing & Dispatch:
- In-stock items are typically dispatched within 1-4 business days after payment is received.
- Made-to-order items may take 12-14 weeks or longer, depending on the selected colour, size or combination. Shipping delays beyond our control may extend these timeframes.
- Some products may be temporarily unavailable due to stock levels; in such cases, estimated delivery times will be provided.
- Once your order is ready, our team will contact you to arrange delivery.
Delivery Timeframes:
- Perth Metro delivery typically takes 1-4 business days for in-stock items.
- Regional deliveries may take 1-6 weeks, depending on courier schedules and availability.
- Our drivers will call approximately 30-60 minutes before arrival.
Delivery Charges:
- Perth Metro delivery starts from $95, including the applicable fuel levy.
- Delivery fees are based on driving distance from your nearest Direct Furniture store. Additional charges may apply for special requirements.
Assembly Services:
- Assembly is available for selected furniture within Perth Metro only, at an additional charge and must be arranged in advance.
- Many timber furniture items arrive fully assembled or require only minimal setup.
Self-Pickup:
- Free pickup is available from our Welshpool, Midland, Joondalup and Port Kennedy warehouses, subject to stock availability.
- Pickup cutoff is strictly 30 minutes before store closing.
For full delivery fees, assembly prices, delivery policies and our delivery fee calculator, please visit our Delivery & Assembly page.